Help your at-home guests celebrate the holidays in style
Home for the holidays? That’s a fact for many Canadians who are still grounded by COVID-19. But that doesn’t mean celebrating the festive season has to be a bust –…
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Operations
6 posts
The eyes have it – how do servers communicate behind the mask?
How are servers – and other restaurant staff – connecting with guests now that they have to wear face masks and avoid contact? And how do guests know when servers…
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Loyalty programs – Building guest retention one incentive at a time
Loyal guests are repeat guests, so incentivizing them with valuable offerings that reward their commitment to your brand is definitely a win-win. Consumers have become accustomed to being rewarded for…
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R-E-S-P-E-C-T Creating a fair kitchen – and a thriving restaurant
It’s a familiar scene in Hollywood movies, top-rated reality shows, and bestselling murder mysteries: Volatile, demanding, unreasonable chefs who make life miserable for their staff, especially those working side by…
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Tech savvy – Using a labour management platform to make your life easier
As a teenager, Jordan Boesch was a “sandwich artist” at a popular quick-service restaurant, an experience in a family business that eventually spun itself out as 7shifts, a North America-wide…
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Hire right for the high-turnover restaurant industry
You’re HIRED! Would that it were that easy. These words assume there is a rich pool of capable, willing, hard-working, affordable – never mind experienced – people to hire for…
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