Set the mood with music in your restaurant
Playing the right music at the right time and at the right volume is as essential to a restaurant’s health as the food on the menu or the décor of the room. The music you play tells your guests that you want them to linger and relax, get up and dance, or leave quickly and never come back. Music engages us on an emotional level and has the power to help us through the most…
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The “non-uniform” uniform is changing the restaurant dress code
Consistency in the guest experience is a winning factor for successful restaurant brands. From menu execution, service levels, to ways the staff are presented, guests return to restaurants…
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Restaurant recruitment: how to improve your staffing plan
Recruiting and retaining staff has long been one of the biggest challenges for foodservice operators, and COVID-19 has upped the intensity. Public health restrictions, lockdowns, loss of…
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Family-based restaurants need strong financial planning
Family-owned businesses possess many strengths, such as their ability to look at the long-term development of their operation and align interests between management and owner. This is…
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Menu engineering: beyond the math to digital restaurant menus
Menu engineering, the process restaurateurs use to analyze the cost and popularity of menu items and adjust pricing to maximize profitability, is more important than ever for Canada’s…
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Hiring restaurant employees: Make the most of retention and hiring strategies during the pandemic
The perennial challenge of staffing in the labour-intensive foodservice industry has only been exacerbated by the COVID-19 pandemic. Widespread staffing shortages as restaurants reopen,…
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Take steps now to make your restaurant staff feel safe
It’s a fact. Restaurants across Canada are on the brink of reopening, whether to patio dining, in-restaurant meals, or both. Diners are understandably excited to return to their…
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Digital smarts for the independent restaurant operator
In our increasingly digital age, it’s important for your restaurant to have a website. It’s become even more so in light of pandemic restrictions and consumer hesitancy about…
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Top 10 pitfalls to avoid when opening a new restaurant
Opening a new restaurant requires good decision-making, the kind of decision-making critical to avoiding pitfalls along the way. Here are some of the most common missteps new owners make when…
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Restaurant washroom: does your washroom pass the ick test?
Eating out is a whole body and mind experience. Sure, the food brings in the diners, but the experience continues in places you might not normally consider, such as behind the privy door. You…
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Restaurant reopening: get ready for the big ramp up
At the height of the COVID-19 pandemic, 800,000 Canadian foodservice workers were laid off or had their hours cut down to zero. Across the country, employment in the industry dropped an…
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Help your at-home guests celebrate the holidays in style
Home for the holidays? That’s a fact for many Canadians who are still grounded by COVID-19. But that doesn’t mean celebrating the festive season has to be a bust — for your guests…
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The eyes have it – how do servers communicate behind the mask?
How are servers — and other restaurant staff — connecting with guests now that they have to wear face masks and avoid contact? And how do guests know when servers are smiling? The personal…
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Loyalty programs – Building guest retention one incentive at a time
Loyal guests are repeat guests, so incentivizing them with valuable offerings that reward their commitment to your brand is definitely a win-win. Consumers have become accustomed to being…
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R-E-S-P-E-C-T Creating a fair kitchen — and a thriving restaurant
It’s a familiar scene in Hollywood movies, top-rated reality shows, and bestselling murder mysteries: Volatile, demanding, unreasonable chefs who make life miserable for their staff,…
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Tech savvy – Using a labour management platform to make your life easier
As a teenager, Jordan Boesch was a “sandwich artist” at a popular quick-service restaurant, an experience in a family business that eventually spun itself out as 7shifts, a North…
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Hire right for the high-turnover restaurant industry
You’re HIRED! Would that it were that easy. These words assume there is a rich pool of capable, willing, hard-working, affordable — never mind experienced — people to hire for…
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